The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

This unit of competency could be assessed by observation of practical demonstration in the workplace or by demonstrating maintenance of credit control.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of the required skills and knowledge specified in this unit.

In particular the person should demonstrate the ability to:

identify overdue accounts and negotiate arrangements for payment with debtor

monitor debtor compliance.

Context of and specific resources for assessment

Assessment of essential underpinning knowledge may be conducted in an off-site context. It is to comply with relevant regulatory or Australian standards’ requirements.

Resource implications for assessment include:

work plans and approved specifications

forms and procedures manuals.

Method of assessment

The process of maintaining credit control must comply with industry expectations in the particular client environment. If the environment is narrowly defined or is not representative of industry needs, it may be necessary to refer to portfolio case studies to assess competency in the maintenance of credit control.

Assessment methods must:

satisfy the endorsed Assessment Guidelines of the Property Services Training Package

include direct observation of tasks in real or simulated work conditions, with questioning to confirm the ability to consistently identify and correctly interpret the essential underpinning knowledge required for practical application

reinforce the integration of employability skills with workplace tasks and job roles

confirm that competency is verified and able to be transferred to other circumstances and environments.

Guidance information for assessment

Reasonable adjustments for people with disabilities must be made to assessment processes where required. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.

Assessment processes and techniques should as far as is practical take into account the language, literacy and numeracy capacity of the candidate in relation to the competency being assessed.

This unit could be assessed on its own or in combination with other units of competency relevant to the job function, for example:

BSBFIA301A Maintain financial records.

Required skills

technology skills to use:

computers

software, such as:

word processing

spreadsheets

proprietary accounting software

numeracy skills for:

cash handling

financial processing

analysing financial information

oral communication skills to:

resolve conflict

provide customer service

ask questions

provide information

listen actively

negotiate

seek feedback

reading skills to interpret:

organisational procedures

client requests

problem-solving skills to facilitate payment arrangements and credit control

self-management skills to:

conduct work practices safely and efficiently

organise work methodically

monitor waste business transactions

written communication skills for:

record keeping

documentation

Required knowledge

financial policy and procedures:

organisational accounting and ledger systems

record-keeping requirements for accounts receivable

invoicing processes

double-entry bookkeeping operation of computer and manual systems

industry regulations, standards and codes of conduct

sources of credit status information

liquidity management

debt collection

personnel computer features, including:

accounting software

security arrangements

service requirements for maintaining credit control, including:

client requirements

duty of care

organisational requirements

occupational health and safety (OHS) requirements

reporting requirements

waste management business options

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Clients may include:

all forms of business enterprises in this context, including:

government agencies

internal customers

local governments and councils

private and public companies

residents and ratepayers.

Organisational procedures may be found in:

access and equity policy, principles and practice

business performance plans

client and organisational confidentiality requirements

client service standards

code of conduct policies

code of ethics policies

duty of care materials

duty statements

induction documentation

insurance policy agreements

legal and organisational policies and procedures

operations manuals

organisational:

goals

objectives

plans

processes

systems

personnel practices guidelines

quality and continuous improvement processes and standards

records and information systems and processes

training materials

verbal or written instructions.

Communication may be:

electronic

in writing

telephone.

Legislation and codes may include:

Australian standards

commonwealth, state and territory legislation, including:

anti-discrimination

environmental protection

equal employment opportunity

freedom of information

industrial

OHS

taxation

trade practices

industry codes.